Privacy Policy


Last Updated: December 14, 2025

Surge ("Surge," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software, or engage with our services (collectively, the "Services").

By using the Services, you consent to the data practices described in this Privacy Policy.


1. Information We Collect

We may collect personal and non-personal information, including but not limited to:


Personal Information

  • Name
  • Email address
  • Phone number
  • Business name
  • Billing and payment information
  • Login credentials for CRM or software access


Usage & Technical Data

  • IP address
  • Browser type and device information
  • Pages visited and actions taken on our website
  • Cookies, pixels, and tracking technologies


2. How We Use Your Information

We use collected information to:

  • Provide and operate the Services
  • Process payments and manage subscriptions
  • Communicate via email, SMS, or phone
  • Deliver marketing, CRM, and automation services
  • Improve website performance and user experience
  • Run advertising and remarketing campaigns
  • Comply with legal and regulatory obligations


3. SMS & Email Communications

By submitting your contact information, you consent to receive communications from Surge via email, SMS, phone calls, or automated messages.

  • Message frequency may vary
  • Message and data rates may apply
  • You may opt out at any time by replying STOP to SMS messages or unsubscribing from emails

Opting out of communications does not affect billing or service obligations.


4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies (including Meta Pixel, Google Analytics, and other tracking tools) to:

  • Understand user behavior
  • Improve marketing effectiveness
  • Retarget website visitors with ads

You may disable cookies through your browser settings; however, this may limit functionality.


5. Sharing of Information

We do not sell your personal information.

We may share information with:

  • Payment processors (e.g., Stripe)
  • CRM and software providers
  • Advertising platforms (e.g., Google, Meta)
  • Service providers assisting in operations
  • Legal authorities if required by law

All third parties are required to maintain the confidentiality of your information.


6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


7. Data Retention

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.


8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request corrections or deletions
  • Opt out of marketing communications

Requests may be submitted via the contact information below.


9. Third-Party Links

Our website may contain links to third-party websites. Surge is not responsible for the privacy practices or content of those sites.


10. Children’s Information

Surge does not knowingly collect information from individuals under the age of 18. If such data is discovered, it will be promptly deleted.


11. Updates to This Policy

We may update this Privacy Policy at any time. Continued use of the Services after changes are posted constitutes acceptance of the updated Policy.


12. Contact Information

If you have questions about this Privacy Policy, please contact:

Surge
Email: admin@surge-now.com